Frequently Asked Questions

We aim to build a long-lasting relationship with our partners and consider their success our success. We feel compelled to help our partners in every way possible to make sure their customers receive good value. If you don't find an answer to your question below, feel free to get in touch with us directly.

PRODUCT INFORMATION

• How can I have a copy of your product catalog?

Our comprehensive product catalog is found on our Website. You can view our products along with their prices, special offers, and volume pricing in an organized manner; split by product category and subcategory. Sign up today to get access today.

• I have never purchased from Aramco Imports before, but I want to have a look at your catalog. What should I do to gain access?

In order to best serve our clients and protect their interests, we tend to manually process the sign up requests occurring on our B2B website. Therefore, once you sign up, please allow at least two working days to review your request. You may be asked to fill in a Customer Information form about your company, and a member of our team will contact you and grant you access.

• How can I get a list of the closeout items, Special offer and Latest Arrivals?

Once you login to our B2B Website, hover the cursor on top of “Special Deals” button. A drop down menu with links to our Latest Arrivals, Special Offers and Closeouts will be available for you to click on.

TECHNICAL

• What is B2B Login and how can I get access?

In order to access our B2B Website and view our Online Catalog, you need to login using your B2B Login credentials. If you are a current Aramco Imports client, you may request a login from your account manager or send a request to [email protected]. You can also click here and sign up. We will get back to you within 2 working days.

• I have a username and password, but I’m not able to login. What should I do?

If you are facing problems logging in, you may reset your password on the B2B website using the “Forgot your password?” link. Another option for this is to contact us by chatting with one of our operators or send us a request to reset your password to [email protected].

PLACE AN ORDER

• I have chosen a list of items, and I would like to place an order. What should I do?

You need to submit your order on our B2B Website. Your account manager will be immediately notified and contact you to seal the deal and arrange delivery.

• Is there an order minimum?

Yes, the order has to meet a minimum of 1000 USD to get processed. All order below that minimum are subject to $50 processing fee. 

• Do you have a physical showroom to come and view your items and place an order?

Our showroom is located at 6431 Bandini Boulevard, Commerce, California USA 90040. We are available from Monday till Friday from 8:30am till 5:00pm and you are welcome anytime. However, to better serve you, It is always advisable to request a meeting with a salesman before visiting. You can request a meeting by calling (323) 837-0888

• We are a company located outside USA, and would like to place order. How can we arrange this?

For international orders, kindly call +1 (323) 837-0888 and you will be assigned to one of our account managers, who will take care of your request.

• I would like to purchase an item for my personal use. How can I place my order?

We would like to inform you that we are a Wholesale company and we do not sell directly to individuals. You can send us an email to [email protected] mentioning your address and the item you are interested to purchase, and we will advise you where you can find your need.

• I placed my order online and was wondering if you could deliver it to my store?

We would like to inform you that we only deliver in the following counties: Los Angeles, Orange and San Diego. In order to qualify for free delivery, your order should be at least 1200 USD if your store is located within 50 miles of Commerce CA and 2500 USD if your store is located beyond 50 miles radius. 

• Can you arrange nation wide delivery?

We work with a series of LTL companies and can help you arrange delivery anywhere in the United States.

MAKE PAYMENTS ONLINE

• How can I make a payment online?

All ACH payments can be done through our payment portal: https://connect.ebizcharge.net/aramcoimports

GENERAL QUESTIONS

• I have purchased an Alpine Cuisine product, and I need a spare part for it. Where can I find it?

Kindly send us an email to [email protected], with an image of your product, and a brief explanation of the missing/ broken part. We will get back to you with all the details related to it.

• My question is not listed here and I need support. What should I do?

If the information found in the FAQ was not helpful for you, you are kindly requested to chat with one of our chat operators or send us an email to [email protected]. You can also call us on (323) 837-0888.